Electrical
Many CX-5 owners describe an infotainment touchscreen that acts on its own, changing settings, volume, or navigation without input, which they find distracting while driving. A smaller number also report sudden power loss, stalling, or dash lights going out, with dealers sometimes unable to permanently fix the issue.
- Warning signs:
- Owners describe the screen randomly changing menus, radio stations, navigation, or volume, sometimes placing calls, freezing, or the dash going dark, occasionally alongside warning lights.
- What shops did:
- Many report dealers diagnosing a known infotainment/touchscreen issue, sometimes replacing the screen or parts at owner expense, though some say the problem returned or was never resolved.
- Mileage:
- most between 0 and 10,000 miles, among 8 complaints that give it
“the infotainment screen will randomly activate when at low speeds and/or stopped. This has caused distractions while driving as sometimes it will actually initiate phone calls on its own.”
“It would operate on its own and exit applications like navigation on its own.”