UsedScore

2015 Jeep Grand Cherokee: Avoid

Owners filed 556 complaints with NHTSA about the 2015 Jeep Grand Cherokee in its first five years on the road, about 288 for every 100,000 sold: 2.7× the rate of a typical Grand Cherokee year. That's more than twice a typical year, across more than one problem area.

The biggest problem area, counting serious complaints more, is the powertrain (transmission and drivetrain) (44% of complaints, median 9,000 miles).

Complaint index
2.7×
per vehicle sold, vs. a typical Grand Cherokee year
Rank
11th of 14
1st = fewest complaints
Complaints
556
first five years; 288 per 100,000 sold
Recalls
9
campaigns
4th generation (WK2), 2011–2021 · Updated September 24, 2026 · How we rate
2015 Jeep Grand Cherokee Limited (facelift)

Photo: 2015 Jeep Grand Cherokee Limited (facelift) · Greg Gjerdingen from Willmar, USA, CC BY 2.0, via Wikimedia Commons

Problem areas

Ranked by severity-weighted complaints · share · median miles
  1. Powertrain44% · 244 complaints · median 9,000 miles
  2. Electrical14% · 77 complaints · median 9,000 miles
  3. Air bags4% · 23 complaints · median 43,000 miles
  4. Engine9% · 50 complaints · median 23,000 miles
  5. Brakes6% · 34 complaints · median 15,000 miles
  6. Seats and belts9% · 49 complaints · median 49,000 miles
  7. Body and structure4% · 24 complaints · median 10,000 miles
  8. Speed control6% · 35 complaints · median 26,000 miles
  9. Steering4% · 23 complaints · median 21,000 miles
  10. Fuel and propulsion4% · 23 complaints · median 40,000 miles

Bars rank problem areas by complaints weighted for severity (crashes, fires, injuries and deaths count more). A complaint can name more than one area. Mileage is reported on about half of complaints.

What owners describe

Air bags

Many 2015 Grand Cherokee owners report the headrest air bag suddenly firing open while parked or driving, with no crash involved, startling or striking the occupant. A smaller number describe frontal or side air bags failing to deploy in real collisions, and dealers' responses to both issues vary widely.

Warning signs:
Owners often heard a loud pop or bang and felt the headrest strike the back of the head, usually with no warning light illuminated beforehand.
What shops did:
Dealers frequently said the headrest could not be reset and needed full replacement, sometimes covered under a warranty extension or recall bulletin and sometimes charged to the owner; in crash cases dealers often could not diagnose or repair the non-deploying air bags.
Mileage:
most between 50,000 and 80,000 miles, among 50 complaints that give it

“The passenger headrest violently sprang open, striking myself in the head”

“While driving approaching a stop my driver side headrest air bag deployed striking me in the head”

Electrical

Owners of this Jeep Grand Cherokee describe a range of electrical glitches, from dashboard warning lights and unresponsive infotainment systems to stalling and unexpected gear shifts. Repairs are inconsistent, with some issues fixed by module or software replacement and others recurring despite multiple dealer visits.

Warning signs:
Owners report warning messages like "service shifter" or "service electronic throttle control," flickering dashboards, wipers or lights turning on by themselves, and radio or navigation blackouts before failures.
What shops did:
Dealers often replaced modules, wiring, the TIPM, alternators, or shifter assemblies, updated software, or in many cases could not duplicate or resolve the problem.
Mileage:
most between 5,000 and 60,000 miles, among 86 complaints that give it

“The shifter module needed to replaced and the battery , $2000 later we take it home and same thing happens again”

“All the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road”

Powertrain

Owners describe two recurring powertrain issues: an electronic shifter that can leave the vehicle in the wrong gear so it rolls away unexpectedly, and a 9-speed automatic transmission that jerks, surges, or hesitates when shifting. Repairs are inconsistent, with dealers sometimes unable to reproduce the problem or lacking parts.

Warning signs:
Many mention the shifter feeling ambiguous with no clear indication of gear selected, plus hard shifts, banging noises, hesitation, or dashboard warning lights before failures.
What shops did:
Dealers often could not duplicate or diagnose the rollaway issue, while some transmissions were reprogrammed, had valve bodies replaced, or were fully replaced; several owners were told parts for a recall repair were unavailable.
Mileage:
most between 5,000 and 40,000 miles, among 269 complaints that give it

“The vehicle has failed to shift into park, drive and or reverse when the shift lever was actuated to select those gears”

“Vehicle started to jerk/hard shift and slip when shifting from 1-2 and 2-3 while driving on a city street”

Summaries are written with AI from the owner complaints shown on NHTSA's site and checked against them; quotes are word for word.

Recalls (9)

Check a VIN on NHTSA ›
  • NHTSA 23V411000June 202380,629 vehicles

    Engine and engine cooling

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    Risk: An engine stall can increase the risk of a crash.

    Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge.

  • NHTSA 22V406000June 2022138,645 vehicles

    Fuel system, diesel: delivery: fuel pump

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge.

  • NHTSA 20V699000November 202028,884 vehicles

    Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR VALVE)

    Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

    Risk: Combustion in the intake manifold can increase the risk of a fire.

    Fix: FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge.

  • NHTSA 20V475000August 202058,016 vehicles

    Engine and engine cooling: engine: diesel

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    Risk: An engine stall can increase the risk of a crash.

    Fix: FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge.

  • NHTSA 18V332000May 20184,815,661 vehicles

    Electrical system: software · Vehicle speed control: cruise control · Electrical system: wiring

    Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

    Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

    Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge.

  • NHTSA 16V240000April 2016811,290 vehicles

    Power train: automatic transmission: control module (TCM/PCM/TECM)

    Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

    Risk: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

    Fix: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge.

  • NHTSA 16V168000March 201621,183 vehicles

    Service brakes, hydraulic: foundation components: disc: caliper

    Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.

    Risk: A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge.

  • NHTSA 15V469000July 20155,492 vehicles

    Suspension: rear

    Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.

    Risk: If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.

    Fix: Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge.

  • NHTSA 15V461000July 20151,416,903 vehicles

    Equipment: electrical: radio/tape deck/cd etc.

    Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

    Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

    Fix: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge.

A recall only helps if the repair was done. Enter the vehicle's 17-character VIN on NHTSA's official recall lookup before you buy.

Service bulletins

Jeep sent NHTSA 513 service bulletins and other notices to dealers covering the 2015 Grand Cherokee. These are repair instructions, not recalls. Warranty extensions and bulletins about its top problem areas:

  • 105591 · June 2025 · Warranty extensionFCA Caribbean Warranty Newsletter – Volume 11, Issue 6
  • S1623000028 Rev. K · June 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
  • S1623000028 REV.I · May 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
  • S2623000023 · April 2026Power Liftgate Inoperative.
  • S2621000003 REV.A · March 2026The vehicle will exhibit a service transmission/check engine warning indicator for the following transmission models: 845RE, 8HP45, 850RE, 8HP50, 8HP70, 8HP75, 8HP75-PHEV, 8HP75-LCV, 8HP90, 8HP95.
  • S2608000010 · March 2026Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
  • 9100671 · September 2025Verify "Z" part number availability.
  • S2208000138 REV.B · July 2025Decreased Remote Start And RKE Range.

All 2015 Grand Cherokee bulletins on NHTSA ›

Questions owners ask

Is the 2015 Jeep Grand Cherokee reliable?
Owners filed 556 complaints with NHTSA about the 2015 Jeep Grand Cherokee in its first five years on the road, about 288 for every 100,000 sold: 2.7× the rate of a typical Grand Cherokee year. That's more than twice a typical year, across more than one problem area. Ratings compare Grand Cherokee years with each other using complaints filed with NHTSA; they don't measure every problem owners have.
What are the most common 2015 Grand Cherokee problems?
Owners' complaints most often involve the powertrain (transmission and drivetrain) (44%), the electrical system (14%) and the air bags (4%). A complaint can name more than one area.
Has the 2015 Jeep Grand Cherokee been recalled?
Yes. NHTSA lists 9 recall campaigns for the 2015 Jeep Grand Cherokee, the most recent in June 2023 (engine and engine cooling). Enter the vehicle's VIN on NHTSA's recall lookup to see whether the repairs were done.

Sources

Owner complaints, recalls and manufacturer communications from NHTSA's public data files, as of September 24, 2026. Complaints are counted once each, over the model year's first 60 months on the road. UsedScore is not affiliated with NHTSA or Jeep. The 2015 Jeep Grand Cherokee on NHTSA.gov · How we rate