UsedScore

2020 Jeep Grand Cherokee: Best bet

Owners filed 122 complaints with NHTSA about the 2020 Jeep Grand Cherokee in its first five years on the road, about 56 for every 100,000 sold: 0.5× the rate of a typical Grand Cherokee year. That's among the fewest of any Grand Cherokee year.

The biggest problem area, counting serious complaints more, is the air bags (9% of complaints, median 16,000 miles).

Complaint index
0.5×
per vehicle sold, vs. a typical Grand Cherokee year
Rank
4th of 14
1st = fewest complaints
Complaints
122
first five years; 56 per 100,000 sold
Recalls
3
campaigns
4th generation (WK2), 2011–2021 · Updated September 24, 2026 · How we rate
2015 Jeep Grand Cherokee Limited (facelift)

Photo: 2015 Jeep Grand Cherokee Limited (facelift) · Greg Gjerdingen from Willmar, USA, CC BY 2.0, via Wikimedia Commons

Problem areas

Ranked by severity-weighted complaints · share · median miles
  1. Air bags9% · 11 complaints · median 16,000 miles
  2. Electrical28% · 34 complaints · median 7,000 miles
  3. Engine23% · 28 complaints · median 8,000 miles
  4. Powertrain15% · 18 complaints · median 4,000 miles
  5. Speed control9% · 11 complaints · median 1,000 miles
  6. Brakes7% · 8 complaints · median 6,000 miles
  7. Driver assistance11% · 14 complaints · median 15,000 miles
  8. Steering7% · 9 complaints
  9. Fuel and propulsion7% · 8 complaints
  10. Suspension6% · 7 complaints

Bars rank problem areas by complaints weighted for severity (crashes, fires, injuries and deaths count more). A complaint can name more than one area. Mileage is reported on about half of complaints.

What owners describe

Air bags

Owners describe air bags that did not deploy, only partially deployed, or deployed without any impact, sometimes alongside dashboard warning lights. Several report injuries during collisions where they expected air bags to deploy, and some say dealers could not diagnose or fix the issue.

Warning signs:
Some owners report warning lights for the air bag or seat belt system illuminating before the failure, though several say no warning lights appeared at all.
What shops did:
Dealers sometimes replaced batteries, sensors, or modules, or found no fault at all; some owners report repairs did not resolve the issue.
Mileage:
most between 10,000 and 45,000 miles, among 7 complaints that give it

“the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced”

“all the air bags went off, curtain air bags everything! He broke some ribs and some other things and went to the hospital”

Electrical

Owners report the infotainment screen delaminating or freezing, along with intermittent stalling, no-start events, and warning lights for airbags, ABS, or 4WD systems. Repairs often involve replacing screens, radios, batteries, or modules, though some owners say the problem returns or dealers can't reproduce it.

Warning signs:
Owners notice the touchscreen bubbling or ghost-touching, the backup camera or navigation freezing, warning lights for airbags, seatbelts, ABS, or 4WD illuminating, and occasional stalling before the failure worsens.
What shops did:
Dealers have replaced radios, screens, batteries, ABS modules, or transfer cases, updated software, or in many cases could not duplicate or fully resolve the issue.
Mileage:
most between 0 and 40,000 miles, among 17 complaints that give it

“Screen constantly freezes and it's unresponsive for long periods of time, then reboots.”

“It then progressed to the backup camera freezing, which has almost caused multiple accidents.”

Engine

Owners of this Grand Cherokee describe engines that stall or lose power while driving, sometimes with a dash message to shift to park, and others report camshaft wear or coolant leaks that led to costly engine repairs or replacement. Many say dealers struggled to diagnose the issue or that it returned after service.

Warning signs:
Many mention illuminated check engine or warning lights, rough idle, misfires, ticking or grinding noises, shaking, or overheating gauges before the stall or failure.
What shops did:
Dealers often replaced batteries, spark plugs, water pumps, camshafts, or entire engines, though several owners say the issue could not be duplicated or recurred after repair.
Mileage:
most between 5,000 and 50,000 miles, among 20 complaints that give it

“there was coolant intrusion leaking into the engine, which caused engine failure”

“I noticed a slight ticking noise that was not normal.”

Summaries are written with AI from the owner complaints shown on NHTSA's site and checked against them; quotes are word for word.

Recalls (3)

Check a VIN on NHTSA ›
  • NHTSA 23V411000June 202380,629 vehicles

    Engine and engine cooling

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    Risk: An engine stall can increase the risk of a crash.

    Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge.

  • NHTSA 22V406000June 2022138,645 vehicles

    Fuel system, diesel: delivery: fuel pump

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Fix: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge.

  • NHTSA 20V191000September 2020319,610 vehicles

    Back over prevention: sensing system: camera

    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

    Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

    Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge.

A recall only helps if the repair was done. Enter the vehicle's 17-character VIN on NHTSA's official recall lookup before you buy.

Service bulletins

Jeep sent NHTSA 534 service bulletins and other notices to dealers covering the 2020 Grand Cherokee. These are repair instructions, not recalls. Warranty extensions and bulletins about its top problem areas:

  • 105591 · June 2025 · Warranty extensionFCA Caribbean Warranty Newsletter – Volume 11, Issue 6
  • 112640 · June 2026Throttle body – none
  • 112639 · June 2026Throttle body – none
  • S1623000028 Rev. K · June 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
  • S1623000028 REV.I · May 2026Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
  • S2623000023 · April 2026Power Liftgate Inoperative.
  • 18-044-26 · March 2026Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following…
  • S2608000010 · March 2026Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)

All 2020 Grand Cherokee bulletins on NHTSA ›

Questions owners ask

Is the 2020 Jeep Grand Cherokee reliable?
Owners filed 122 complaints with NHTSA about the 2020 Jeep Grand Cherokee in its first five years on the road, about 56 for every 100,000 sold: 0.5× the rate of a typical Grand Cherokee year. That's among the fewest of any Grand Cherokee year. Ratings compare Grand Cherokee years with each other using complaints filed with NHTSA; they don't measure every problem owners have.
What are the most common 2020 Grand Cherokee problems?
Owners' complaints most often involve the air bags (9%), the electrical system (28%) and the engine (23%). A complaint can name more than one area.
Has the 2020 Jeep Grand Cherokee been recalled?
Yes. NHTSA lists 3 recall campaigns for the 2020 Jeep Grand Cherokee, the most recent in June 2023 (engine and engine cooling). Enter the vehicle's VIN on NHTSA's recall lookup to see whether the repairs were done.

Sources

Owner complaints, recalls and manufacturer communications from NHTSA's public data files, as of September 24, 2026. Complaints are counted once each, over the model year's first 60 months on the road. UsedScore is not affiliated with NHTSA or Jeep. The 2020 Jeep Grand Cherokee on NHTSA.gov · How we rate